frequently asked questions
The cookies are best eaten within 12 hours or can be stored in the fridge for 3 days but reheated at 150°C for 3-5 minutes before serving. For prolonged storage, the cookies can also be freezed for up to 2 weeks and reheated at 150°C for 5-7 minutes before serving. The sablé cookies are best eaten within 1 month, unopened or stored in airtight container. To be kept in cool & dry place.
Our cookies use only non-meat based ingredients and there is no alcohol or gelatin used. We do not have the official halal certification but most of our ingredients are in fact from halal certified suppliers. 😊
Our cookies use only non-meat based ingredients but we use eggs in our cookies so it depends on how strict the vegetarian diet is!
Yes, of course! You can WhatsApp us at 88401330 or email us at firstname.lastname@example.org to let us know your requests.
Do note that for delivery, we will most likely pack the items into a bigger carrier, but separate the cookies based on your request. This is to optimize the delivery size of the order, ensure the cookies are packed well and that there is no extra delivery charges. We will include extra bags for you according to the number of recipients you've indicated!
Standard Delivery (12-530pm) from Monday to Saturday:
For orders below $35, delivery is $8.50.
For orders $35 and above, delivery is reduced to $6.
For orders above $85, delivery is free!
The rates stated are for all areas except for fringe locations (eg. Sentosa, Tuas).
Yes, you can WhatsApp us at 88401330 or email us at email@example.com to arrange for narrower delivery time window, and delivery starts from $15.
Feel free to arrange your own delivery if you'd like!
Yes, you may select the self collection option when checking out. The collection timing from Monday to Friday is 12-5pm & Saturday is 12-330pm. For eve of PH and PH, collection is 1130am-2pm.
There is a time limit of 15mins once the courier arrives at the destination. If recipient/sender is uncontactable, the courier would have to leave to continue with other deliveries. If full address is provided or recipient is able to receive the item within an hour, a redelivery charge of $12-$18 will be incurred. If there is no update on the day of delivery, the order will be cancelled and no refund will be made.
There are mainly 3 options:
1. Customisation of cookie label (most popular).
Personalise the design of the cookie label and add a message. To find out more, you can view here
2. Customisation of gift set
Tell us the theme of the event or purpose of gifting and we can create a unique gift set that's also catered to your budget.
3. Creation of a new flavour
Share with us some of your favourite desserts or if there's a specific flavour combinations you'd like to have!
For order below the minimum order quantity, the customisation charges are:
1. Customisation of cookie label - $25 per artwork/flavour
2. Customisation of gift set - $30 per set design
3. Creation of a new flavour - $60-$80 per flavour