Our soft-baked cookies taste best on the day they arrive, ideally within 12 hours.

Tip: a few minutes in the oven brings back the crisp edges and gooey centre.

• Fridge: up to 3 days in an airtight container. Reheat at 150°C for 3–5 minutes.
• Freezer: up to 2 weeks. Reheat from frozen at 150°C for 5–7 minutes.
• Sablé/Crunchy cookies: best within 1 month. Keep them unopened or in an airtight container, somewhere cool and dry.

We don't have official halal certification. However:

• All our ingredients are meat-free.
• We don't use gelatin.
• None of our cookies contain alcohol, except the Candy Cane sablé, which uses rose extract [confirm whether it's alcohol-based].
• Most of our ingredients come from halal-certified suppliers.

If you have specific dietary needs, message us before ordering and we'll help you choose.

Yes for lacto-ovo vegetarians. There's no meat or gelatin in our cookies, but they do contain eggs and dairy, so they aren't vegan or suitable for egg-free diets.

Our cookies are made with wheat, eggs, dairy, nuts. All baking happens in the same kitchen, so we can't guarantee any item is free from traces of nuts or other allergens. 

Standard delivery runs daily between 12pm and 7pm:

For same day/specific date delivery 

• Orders under $100: $12
• Orders of $100 and above: free
• Fringe areas such as Sentosa and Tuas: add $5

For flexible day (1-3 days) delivery 

• $6 flat fee

For specific 2 hour window time range

• $25 flat fee
• Time range starts from 9am 

For specific 1 hour window time range

• $35 flat fee
• Time range starts from 9am 

Yes. You can pick a narrower time slot at checkout for an extra fee. If you need a window that isn't listed, WhatsApp us at +65 8337 7149 or email hello@folksandstories.com, and we'll arrange it (from $18). 

You're also welcome to book your own courier.

Yes. Choose "Self Collection" at checkout and pick it up from our store (at 116 Jalan Bukit Merah, #01-1647) Tuesday to Saturday, between 11am and 5pm. 

Show your order number to collect your order.

Happy to help with this, though it is also dependent on the items ordered. Leave a note at checkout, or WhatsApp or email us with how you'd like the cookies split, and we can work something out. To keep delivery costs down and everything well protected, we'll still send them in one larger carrier.

We bake fresh for every order, so please order at least 1 days ahead, although we have same day delivery available too. For festive seasons and large or corporate orders, we recommend 1 week's notice minimally.

Please double-check the address and the recipient's phone number before checking out.

• Our courier waits up to 15 minutes at the address.
• If neither the recipient nor the sender can be reached, the courier has to move on to other deliveries.
• We'll try to re-deliver the same day if the schedule allows. A re-delivery fee applies.
• If we don't hear from you by the end of the delivery day, the order will be cancelled without a refund.

We're sorry. Please contact us within 48 hours of receiving your order and include:

• Missing items: your order number and a photo of the whole order as it arrived.
• Damaged items: a photo of each damaged item. We can only compensate for items shown in the photos.

Once we've confirmed the issue, we'll refund you. Anything reported after 48 hours is handled case by case as goodwill.

Yes, if you tell us at least 3 working days before your delivery or collection date. If the change makes your order total lower, the 3.8% payment gateway fee on the difference can't be refunded.

Yes, if you tell us at least 3 working days before your delivery or collection date. You'll get a full refund minus the 3.8% payment gateway fee, which we can't recover.

These are the available options:

1. Custom label + boxed cookie (most popular) 

Your own label design and message on each cookie; 30 pcs minimum order quantity

2. Custom gift set - in set of 3 or 6

A set designed around your event, theme or budget; 8 sets minimum order quantity

3. Box of 6 + customised A6 card

A box of assorted 6 flavours complete with a customised card; 10 boxes minimum order quantity

4. New flavour

A new flavour customised to your taste and theme

You can order below the minimum for a one-time fee:

• Custom cookie label: $25 per design or flavour
• Custom gift set: $30 per set design
• New flavour: $80 - $100 per flavour

Please allow at least 1 week for custom labels and gift sets, and 4 weeks for new flavours, so we have time to design, test and approve with you.

Yes. We make gifts for corporate events, weddings, baby showers and celebrations. Email hello@folksandstories.com with your date, quantity and budget, and we'll send a proposal.

WhatsApp us at +65 8337 7149 or email hello@folksandstories.com. We usually reply within 48 hours