frequently asked questions
The cookies are best eaten within 12 hours or can be stored in the fridge for 3 days but reheated at 150°C for 3-5 minutes before serving. For prolonged storage, the cookies can also be freezed for up to 2 weeks and reheated at 150°C for 5-7 minutes before serving. The sablé cookies are best eaten within 1 month, unopened or stored in airtight container. To be kept in cool & dry place.
Our cookies use only non-meat based ingredients and there is no alcohol or gelatin used, except for our Candy Cane sablé (where we use rose extract). We do not have the official halal certification but most of our ingredients are in fact from halal certified suppliers. 😊
Our cookies use only non-meat based ingredients but we use eggs in our cookies so it depends on how strict the vegetarian diet is!
Yes, of course! You can WhatsApp us at 96272028 or email us at hello@folksandstories.com to let us know your requests.
Do note that for delivery, we will most likely pack the items into a bigger carrier, but separate the cookies based on your request. This is to optimize the delivery size of the order, ensure the cookies are packed well and that there is no extra delivery charges. We will include extra bags for you according to the number of recipients you've indicated!
Standard Delivery (1:00-7:00pm) from Tuesday to Saturday:
For orders below $85, delivery is $9.
For orders $85 and above, delivery is free!
The rates stated are for all areas except for fringe locations (eg. Sentosa, Tuas).
Yes, there are several narrower time slots you can choose from with additional charge. You may also WhatsApp us at 96272028 or email us at hello@folksandstories.com to arrange for other delivery time window, and delivery starts from $18.
Feel free to arrange your own delivery if you'd like!
Yes, you may select the self collection option when checking out. The collection timing from Tuesday to Saturday is 12-5pm.
There is a grace period of 15 mins once the courier arrives at the destination. If recipient/sender is uncontactable, the courier would have to leave to continue with other deliveries. We try our best to re-deliver on the same day, however this is subject to the availability of our delivery schedule and re-delivery charges will apply. If there is no update on the day of delivery, the order will be cancelled and no refund will be made.
For issue with missing item, we require photos of full order delivered in its original condition, along with your order number. With that, we will proceed to investigate and once confirmed, we will refund the amount accordingly.
For issue with damaged item, we require photos of all such items. Only item(s) shown in the photos will be considered for compensation.
Please note that feedback of such issues needs to be made within 48 hours from receipt of order. Once 48 hours has lapsed, the issue will be handled on a goodwill basis.
Rest assured, we always try our best to bake and deliver our cookies in its best condition!
Yes, you are able to do so with at least 3 working days notice prior to the selected delivery date. However, if your order change results in a lower value than your original order, there is a non-refundable 3.8% fee charged by the online payment gateway for the value difference.
Yes, you are able to do so with at least 3 working days notice prior to the selected delivery date. However, do note that there is a non-refundable 3.8% fee charged by the online payment gateway.
There are mainly 3 options:
1. Customisation of cookie label (most popular).
Personalise the design of the cookie label and add a message. To find out more, you can view here
2. Customisation of gift set
Tell us the theme of the event or purpose of gifting and we can create a unique gift set that's also catered to your budget.
3. Creation of a new flavour
Share with us some of your favourite desserts or if there's a specific flavour combinations you'd like to have!
For order below the minimum order quantity, the customisation charges are:
1. Customisation of cookie label - $25 per artwork/flavour
2. Customisation of gift set - $30 per set design
3. Creation of a new flavour - $60-$80 per flavour